Overview
· Provide 1st/2nd line support to staff and students via helpdesk.
· Troubleshoot Windows, macOS, O365, hardware, and software issues.
· Install, maintain, and repair IT equipment and peripherals.
· Perform daily IT checks, updates, and virus protection.
· Handle admin tasks: password resets, printer support, consumables.
· Support IT asset management, procurement, and documentation.
· Assist with IT projects, installations, and maintenance across sites.
· Ensure data security and effective use of IT systems.