Overview
Serving as the primary contact for a portfolio of clients and managing all client communications
Negotiating and renewing contracts or agreements with existing and new clients
Developing and executing account plans that align with clients’ business goals and company objectives
Collaborating with internal teams (e.g. sales, marketing, operations, finance) to coordinate service delivery or product fulfilment
Monitoring account budgets, expenditures and profitability, and explaining costs or invoicing to clients
Tracking performance metrics (e.g. key performance indicators (KPIs) such as client retention, upselling rates or satisfaction) and preparing account reports or updates for clients and management
Identifying opportunities for account growth through upselling, cross-selling or expanding services to meet client needs
Resolving client issues, addressing concerns or complaints and ensuring high levels of customer satisfaction
Maintaining awareness of market trends and competitor activity to inform client proposals and company offerings
