Overview
At H & B SPARKLING LIMITED, we are dedicated to delivering top-tier cleaning services and maintaining exceptional standards for our clients. As a growing business, we thrive on efficiency, reliability, and excellent customer service. We are looking for an organized, proactive, and detail-oriented Business Support Officer to join our team and play a pivotal role in streamlining our daily operations and supporting our expansion.
The Role
As our Business Support Officer, you will be the backbone of our operational efficiency. You will work closely with the Director, Henry Peres Omoni, managing everything from staff rotas and client communication to compliance and recruitment administration. This is a dynamic role that requires a blend of excellent communication skills, sharp organizational abilities, and strong IT literacy.
Key Responsibilities
Operations & Scheduling: Coordinate daily cleaning operations, manage staff rotas, and oversee workforce scheduling.
Client & Supplier Relations: Handle customer enquiries, service bookings, and general communication while maintaining accurate records of clients, contractors, and suppliers.
Administration & Compliance: Maintain internal operational records and compliance documentation, and assist with health and safety administration and reporting.
Recruitment Support: Support the recruitment administration process and facilitate smooth onboarding procedures for new team members.
Management Support: Produce operational reports and management updates, and assist the directors with business administration and expansion planning.
Quality Control: Support operational efficiency across all business functions to maintain high service quality controls and customer satisfaction standards.
What We Are Looking For
Experience: Proven experience in a business support, administrative, or operational coordination role.
Skills: Strong organizational, multitasking, and communication skills.
Tech-Savvy: High level of IT literacy with the ability to learn and manage internal operational systems efficiently.
Mindset: A self-starter who can work independently, solve problems, and adapt quickly in a fast-paced service environment.
Coordination: Demonstrated experience managing staff schedules, handling records, and streamlining operational processes.