Overview
Job Title: IT Support Technician (SOC 3132)
Company: Dunston Services Ltd
Location: Newcastle Upon Tyne, England (with client site visits across the UK)
Job Type: Full-Time, Permanent
Salary: £41,700 per annum
Working Hours: 37.5 hours per week
About Us
Dunston Services Ltd is a UK-based IT consultancy and digital solutions provider specialising in technology services for restaurants and hospitality businesses, with a strong focus on Indian restaurants across the UK.
We deliver innovative software solutions, POS integration, website and mobile app development, and digital marketing services to help our clients operate efficiently and grow their businesses.
Due to continued business growth and increasing client demand, we are seeking a skilled and motivated IT Support Technician to join our team.
Role Overview
As an IT Support Technician, you will be responsible for providing technical support, system maintenance, and IT infrastructure management for both internal operations and external clients.
You will play a key role in ensuring the reliability, security, and performance of restaurant management systems, POS platforms, and digital services.
This position is ideal for a proactive professional with strong problem-solving skills and experience in customer-focused IT support.
Key Responsibilities
Provide first-line and second-line technical support to staff and clients via phone, email, and remote access
Install, configure, and maintain hardware, software, and operating systems
Support and troubleshoot POS systems, payment terminals, and order management platforms
Manage user accounts, access permissions, and system security
Monitor network performance and resolve connectivity issues
Assist in deploying websites, online ordering systems, and mobile applications
Maintain accurate records of support requests, actions taken, and system updates
Escalate complex technical issues to senior specialists when required
Ensure compliance with data protection and cybersecurity standards
Deliver professional and courteous support to all clients
Skills & Experience Required
Essential:
Proven experience in IT support, technical assistance, or systems administration
Strong knowledge of Windows, networking, and common business software
Experience supporting POS systems and payment technology
Understanding of hardware installation and system configuration
Ability to diagnose and resolve technical issues efficiently
Excellent communication and customer service skills
Ability to work independently and manage multiple tasks
Desirable:
Experience in hospitality or restaurant IT systems
Knowledge of cloud platforms and remote management tools
Familiarity with cybersecurity and data protection practices
Relevant IT qualifications (Diploma, Degree, or Certifications)
What We Offer
Competitive salary of £41,700 per annum
Permanent, stable employment
Opportunities for professional development and training
Supportive and growth-oriented work environment
Exposure to diverse IT projects within the hospitality sector
Career progression within a growing technology company
Eligibility & Compliance
Applicants must have the legal right to work in the UK
This role is eligible for sponsorship under the Skilled Worker route (subject to Home Office approval)
All employment is subject to right-to-work checks and reference verification
How to Apply
Interested candidates are invited to submit their CV and a brief cover letter outlining their experience and suitability for the role.
Applications should be sent to:
dunstonservicesltd@gmail.com
