Overview
Core Responsibilities
• Coordinate daily administrative and operational activities including booking scheduling, reservation management, and documentation control
• Support supplier and partner communications, processing travel reservations and purchase orders to ensure accurate and timely fulfilment
• Manage client booking processing for flight, hotel, holiday, Umrah, and airport transfer services, including correspondence and query resolution
• Maintain accurate records of bookings, payments, client accounts, and operational performance
• Facilitate communication between the director, suppliers, travel partners, and clients
• Assist in improving operational systems and processes to increase efficiency and reduce delays
• Support basic financial tracking, invoicing processes, payment monitoring, and data entry tasks
• Ensure compliance with company procedures and maintain organised, up-to-date operational records
• Identify operational challenges and contribute to process improvement initiatives
• Assist with general business administration including report preparation and correspondence
Required Qualifications and Skills
• Minimum 2–3 years’ experience in administrative, logistics, or operational support roles
• Experience in travel, transport, tourism, or related service industries is highly desirable
• Strong organisational and multitasking abilities in a fast-paced environment
• Excellent communication and interpersonal skills, both written and verbal
• Ability to manage data, reporting systems, and operational tools effectively
• Good IT skills and familiarity with business management and office software
• Ability to work independently and take initiative with minimal supervision
