Overview
Managing the department, including staffing and stock levels, in a suitable manner,
encourage growth, performance and excellence always
▪ Consider and develop appropriate stock buying strategy, marketing campaigns and
sales promotions to drive high footfall and an increase in sales revenue
▪ Work with independent suppliers to make sure about source, design and order
suitably products.
▪ Training employees in sales, stock management, inventory, customer service,
cashier, ticketing and other relevant skills.
▪ Managing employees, making sure they represent in a positive manner, and
maintaining a positive attitude
▪ Delegating tasks to employees in different departments.
▪ Interviewing potential new retail employees
▪ Scheduling employees to fit their weekly contractual hours whilst maintaining the
clubs wage budget
▪ Communicating with staff, customers, and other departments of the club in
person, over the phone, and by email
▪ Maintaining inventory and ordering new stock when necessary whilst working to
annual budgets
▪ Deal with complaints from customers promptly and efficiently to maintain the
club’s reputation
▪ Inspiring the retail team with a positive attitude and enthusiasm
▪ Having sufficient product knowledge and customer service skills to help customers
with advanced questions on club products
